Miva Merchant Completes Tech Support Transition

San Diego, CA, 31 August 2007 -- Miva Merchant has brought its technical support department back to be staffed and managed in-house at its San Diego office. The current support hours are 7AM-7 PM Pacific Time.

The new support team is being led by former Miva support engineer Wayne Smith, who, as the new support manager is building the team with only the most competent and customer-friendly support reps in the industry.

Comments Wayne, "My single objective here at Miva Merchant is giving our customers the kind of product support we'd like to receive if we were on the other end of the call. It's apparently working, too, judging from the comments we’re getting–everything from 'Hey, GREAT to have you guys back!' to 'What a relief not to have the frustration of apparently knowing MORE than the customer support rep I called for help' . We're also gratified that within 30 days of acquisition we’ve successfully migrated support back to San Diego and have been able to rehire a number of our key former support reps."

About Miva Merchant

Miva Merchant offers a complete e-commerce solution consisting of PA-DSS validated shopping cart software, PCI compliant ecommerce hosting, credit card processing services and custom website design & development. Over 50,000 merchants use Miva Merchant’s highly customizable, intuitive and scalable ecommerce software. These merchants range from hand-selected boutique product stores to manufacturers directly integrating their manufacturing with distributor access and an online retail presence. To see examples of online stores running on Miva Merchant, visit http://www.mivamerchant.com/.

Contact Information:

Miva Merchant
(858) 731-4100
media@mivamerchant.com